Frost Kennels is required to collect Ohio sales tax on all orders shipped to an Ohio address. Those who live outside Ohio will not be charged sales tax, but should consult applicable tax laws in their state.
Shipping charges are determined based on the total amount of your order. These rates apply only to orders shipped via ground shipping within the 48 contiguous United States. Express Shipping is available on select items upon request. Please contact us for pricing and availability. Shipments to Hawaii and Alaska, APO/FPO addresses, Puerto Rico, and Canada will incur higher charges.
We regret that we cannot ship directly to countries other than Canada at this time.
Returns and Exchange Policy
Frost Kennels is dedicated to customer satisfaction. We will strive to remedy any problems, but we ask that you contact us within 14 days if you are unhappy with your order. Returns in new condition, in the original packaging are fully refundable; less the shipping fees it cost Frost Kennels to get the item to you. If you choose to return an item that was shipped to you free of charge, you will receive a refund for the item minus the appropriate shipping. Returns must be received no later than 30 days from date of purchase. Occasionally, returned items may be subject to a re-stocking fee of up to 25% in addition to the shipping & handling charges. If you have any questions regarding our policies, contact us at firstname.lastname@example.org or at 1-866-636-1221 Mon-Fri 9:00 AM – 5:00 PM EST.
Secure Orders Online
Orders placed on frostkennels.com are completely secure and our customer information is kept private. All credit card and personal information provided to us is transmitted securely using the industry standard SSL encryption.
When you purchase or order a product from Frost Kennels, or register on our website to receive catalogs, we will ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information. We will also maintain a record of your product purchases. In addition, we may need to contact you via phone or email to address questions or issues specific to your order. This information will be used to make our future marketing efforts more efficient. If you have further questions, please email us at email@example.com.